University of Twente Student Theses
The making of intentional communication errors and their effect on trust, rapport and information provision, and the ethics regarding error making strategies
Borst, Gerrit (2022) The making of intentional communication errors and their effect on trust, rapport and information provision, and the ethics regarding error making strategies.
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| Abstract: | Communication errors have been found to increase information provision during investigative interviews with suspects. What is not known is what happens when a judgment error is made strategically during suspect interviews to increase information provision. The current research is to see if there is a different effect on information provision, trust and rapport when an error is made intentionally, and whether this differs between an accusatory and investigative interview style. In the current study, 150 participants were asked to imagine themselves as suspect of a crime in a between-subjects design. The information they provided was counted and their perceptions on trust and rapport were assessed, as well as ethical questions regarding the acceptability of currently used interview strategies and the potential use of intentional errors as a strategy. The findings of this study indicate that there is no significant difference between error conditions for information provision, rapport and trust. However, there was a higher amount of trust, rapport and information provision seen when the investigative interview style was used as compared to the accusatory interview style. There was no significant difference between how participants experienced their specific error condition, when it comes to acceptability. However, participants, regardless of error condition or interview style, rated statements on unintentional strategies less acceptable than statements on intentional errors. While, unintentional error making was seen as less acceptable than coercive strategies already being used during suspect interviews. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 77 psychology |
| Programme: | Psychology MSc (66604) |
| Link to this item: | https://purl.utwente.nl/essays/89551 |
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