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The Application of Cognitive Work Analysis in the Early Stages of the Transition Process Towards Trajectory-Based Operations for Air Traffic Management in the Netherlands

Garé, Guus (2022) The Application of Cognitive Work Analysis in the Early Stages of the Transition Process Towards Trajectory-Based Operations for Air Traffic Management in the Netherlands.

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Abstract:This paper describes the integration of a human factors perspective in the early stages of a large-scale socio-technical system for air traffic management in the Netherlands. To facilitate the transition process to a system that works with trajectory-based operations, representatives of the most prominent stakeholders work together to redesign the Dutch national airspace structure and implement a new concept of operations. During the early development stages of this novel system, it is important to incorporate a human factors perspective to ensure that the operator can perform with high reliability and maintain certain standards of safety. In light of this, the goal of this paper is to contribute a tangible human-centred perspective in the conceptual stages of the system transition. It did so by applying a selection of stages from a cognitive work analysis in combination with the level of automation taxonomy that help model the future executive area control air traffic controller in terms of function allocation and automation support. The stages were completed by reviewing existing documentation on the future system, interviewing nine subject matter experts about their views and opinions on the future system, and observing the operational environment of air traffic control in the Netherlands. These three data sources allowed for the initial formulation of the cognitive work analysis models and the level of automation taxonomy. The models, which included an abstraction hierarchy, a contextual activity template, and social organization and cooperation analysis model, were then finalized and interpreted in a workshop session with three experts in the field of air traffic management. The results were a final version of these models, which were interpreted to establish a principled role description of the future air traffic controller and a list of potential human factors issues that may exist based on this description. Based on these findings, several recommendations are discussed with respect to levels of automation and the role of the future air traffic controller. This case study illustrates the utility of cognitive work analysis as a method of early human factors integration in large scale socio-technical system design.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Programme:Psychology MSc (66604)
Link to this item:https://purl.utwente.nl/essays/89625
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