University of Twente Student Theses


Realigning the tactical- and operational information systems within Gietart Kaltenbach

Veenman, F.N.A. (2022) Realigning the tactical- and operational information systems within Gietart Kaltenbach.

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Abstract:The reason behind this research is the lack of alignment between the tactical and operational information systems (MS Project, MS Excel and BaaN) which are used as support for planning within Gietart Kaltenbach. This alignment will be explained by means of illustrative examples. For an encompassed solution design on the alignment, we investigated parameters and limitations within the planning process within project-oriented organizations, which Gietart is, to prevent disturbances on the technical- and user side by adjustments in the current methodology. The impact of the ‘lack’ reflects on inaccurate indications on both planning levels because the information at tactical level is the input for the planning at operational level and vice versa. The goal of this research is to provide a realigned design for planning support such that performance of projects can be better monitored and controlled, which is an aid to create an increase in organizational performance. Therefore, we redefined the objectives of tactical- and operational planning in an appropriate hierarchical framework for project-oriented organizations, to provide unambiguous expectations of the output of the planning levels and so create realistic input. This thesis answers thereby the following research question: “How can tactical and operational information systems be better aligned within Gietart Kaltenbach to generate accurate output that can be monitored and controlled for improved production performance?”
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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