University of Twente Student Theses
Get the most out of a process mining project : conceptual model of the added value of process mining and how to advance the added value of process mining projects in practice
Gelink, S.J.G. (2022) Get the most out of a process mining project : conceptual model of the added value of process mining and how to advance the added value of process mining projects in practice.
|
PDF
6MB |
| Abstract: | Process Mining identifies inefficiencies and helps improving the process. However, there has been no literature or study available about the added value of Process Mining, that takes into account both the theoretical side plus enrichments from practice. This research aims to define all those indicators of the added value of Process Mining, as well as the variables that influence it. Within this research, knowledge and data will be collected by a combination of a literature study and a practical study. The practical study consists of ten interviews with both consultants and clients of Process Mining projects in the housing, education, healthcare and manufacturing industries. Literature and practice were compared and the combination of both resulted in a final model with twenty-one input variables, seventeen contingency factors, and sixteen indicators of added value. This model shows all indicators of added value of Process Mining, how this added value can be achieved, and how it is possible that the added value can be different for each case. All too often, the focus remains solely on creating process insights, whereas it should increasingly be on process optimisation and the structural application of Process Mining, with which you will see the real added value. At the front end of the project, more attention must be paid to this structural application and the creation of commitment from the organization. The model serves as a guide getting the most out of a Process Mining project. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/90525 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
Show download statistics for this publication
Show download statistics for this publicationRepository Staff Only: item control page