University of Twente Student Theses
The Influence of Procedural Information and Expectancy Violation on Client’s Help-Seeking Behaviour and Trust in the General Practitioner After First GP Appointment
Golbach, Loes (2022) The Influence of Procedural Information and Expectancy Violation on Client’s Help-Seeking Behaviour and Trust in the General Practitioner After First GP Appointment.
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| Abstract: | Society currently faces the problem that the majority of individuals suffering from psychological distress do not seek help from mental health professionals. This study aims to determine which factors may have an influence on help-seeking in order to understand how help-seeking behaviour may be increased or decreased. The focus of this study lies on four specific factors, namely help-seeking, trust, procedural information, and an expectancy violation. The study expected to find a positive effect of procedural information on help-seeking and trust, and a negative effect of an expectancy violation on help-seeking and trust. To test the hypotheses of this study, online mimicked first GP appointments were conducted with the researcher functioning as a general practitioner. Participants were randomly allocated to one out of three groups (procedural information with an expectancy violation, procedural information, and control in which no procedural information was provided) and were asked to fill in questionnaires after the appointment. The results did not support the expected hypotheses, however, they did show a significant counterintuitive effect. It was found that the control group scored higher on the client’s trust in the therapist than the expectancy violation group and the procedural information group. The findings from this research help to inform academia and health professionals about several factors that should be considered when using procedural information. For example, the level of detail that the procedural information provides and the age of the clients. Keywords: help-seeking, trust, procedural information, expectancy violation, first GP appointment. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 77 psychology |
| Programme: | Psychology BSc (56604) |
| Link to this item: | https://purl.utwente.nl/essays/90919 |
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