Verbal behaviour differences in virtual and physical agile teams: An exploratory study

This thesis contributes to the agile and (non)-virtual-team literature in two ways. Firstly, by exploring the rather under-researched actual, more objective, behaviours displayed by team members during meetings, this research extends current knowledge on the well-studied differences between virtual and physical teams through an innovative methodology, namely video observations. Secondly, by focussing on differences across specific types of meetings (i.e., planning, refinement, and retrospectives), specific types of behaviours (i.e., task-oriented vs relationship-oriented), and specific individuals (i.e., the product owners), this thesis offers a fine-grained analysis of the differences in virtual and physical teams that work agile.