University of Twente Student Theses


Quality of 360-degree performance feedback : a matter of social exchanges.

Oonk, Herma Berendina (2022) Quality of 360-degree performance feedback : a matter of social exchanges.

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Abstract:360 degree performance feedback is a multi-source feedback system that can be used to review employees within organizations. This system can be influenced by many factors. This paper is about the influence of relationships among employees on the 360 degree performance feedback. The literature review consists of the literature of the 360 degree performance feedback and the social exchange theory. This, because the aim of this research is to investigate of the influence of relationships on the feedback system from the social exchange theory point of view. Current literature hardly considers the influence of relationships. But because human beings are social, it could be that there is an influence. Therefore, it can be expected that there will be an influence on the feedback system. This is also how the research question is designed. The research is conducted in collaboration with the HR department of the University of Twente. Several employees are interviewed. Based on the results of the semi-structured interviews, it can be concluded that there is an influence in the structuring of feedback. This can be a conscious bias or an unconscious bias. Other companies can be researched in future research.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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