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Are users who are confident in their high-quality ideas & ability to formulate high-quality ideas affected by the type of feedback received by a chatbot?

Duerrschnabel, Karim (2022) Are users who are confident in their high-quality ideas & ability to formulate high-quality ideas affected by the type of feedback received by a chatbot?

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Abstract:Over the past few years’ human confidence and trust in artificial intelligence has changed completely based on advancement and improvement of these technologies. This paper analyses if users that are confident in their high-quality ideas and their ability to formulate are affected by feedback from chatbots. To answer this question, we conducted a survey with an integrated chatbot that provided feedback and used respondents’ answers as data to test the different components we created through analysing the data with a total amount of 110 respondents. Data was used to conduct test based on different hypothesis mentioned in the paper. Our results showed that based on the different variables we had selected based on the components of the survey, we found that a respondents trust in chatbot advice and a respondent’s perceived usefulness of the chatbot advice effected the confidence a user believes he has in his high-quality ideas and his ability to formulate them. While variables like trust in AI algorithms and trust in technologies had little to no effect of perceived confidence a respondent had. Based on our results we can conclude that some variables effect the respondents perceived confidence level in their ability to formulate ideas and the level of quality of the ideas. This study emphasises the need to better connect and bridge the gap between human and AI when it comes to depending on and trusting AI response to utilize AI technologies better.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:https://purl.utwente.nl/essays/91254
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