University of Twente Student Theses
Design and Evaluation of an Inclusive Version of the Bot Usability Scale
Boyko, Anna (2022) Design and Evaluation of an Inclusive Version of the Bot Usability Scale.
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| Abstract: | People with disabilities face several issues in accessibility which get extrapolated by excluding them from usability research and hence from improving their situation. Therefore, satisfaction scales testing user experience need to be utilized to get insights into such points of improvement. A scale, currently under validation is the Chatbot Usability Scale (BUS-11). It aims at measuring satisfaction with chatbots, which are implemented more and more in customer service and for interventions. The current study had the objective to design an accessible version of the BUS-11 and to then test and validate it. Overall, the current study showed that the BUS-A can be considered accessible, although outcomes show that the scale might be treated as a completely different assessment instrument than the BUS-11. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 77 psychology |
| Programme: | Psychology BSc (56604) |
| Link to this item: | https://purl.utwente.nl/essays/91262 |
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