University of Twente Student Theses


Verbal behavioural patterns: Highlighting differences between effective and less effective meetings of agile teams

Wennekink, A.E. (2022) Verbal behavioural patterns: Highlighting differences between effective and less effective meetings of agile teams.

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Abstract:With markets having to deal more often with a fast pace of change organisations have to become more and more responsive and adaptable. One way to achieve this adaptability, manage change efficiently and become more effective is by adopting the agile way of working. Agile teams consist of self-managing professionals and one Product Owner (PO), responsible for the execution of team priorities. Verbal behaviours can be observed in the interaction between team members and are inevitable within a team working towards a common goal. Behaviours play an important role in influencing the level of meeting effectiveness. This research thus focuses on verbal behavioural patterns being displayed during agile team meetings to explore how they differ between effective and less effective meetings. Frequency analysis, thematic analysis, and statistical methods have been used to explore and observe these differences within the video recordings of the meetings. The analysed data consisted of 11 teams, and 29 meetings are analysed throughout one sprint. The results show that within the planning and refinement meeting individuals participating in effective team meetings display behaviours within the meta-category negative relations more often. Furthermore, effective planning and refinement team meetings are more focussed on the current tasks. For the retrospective meeting, the results are opposite and showed that participants of effective team meetings display less patterns surrounding verbal behaviours characterised as negative relations. The focus of the retrospective meeting is on reviewing the past sprint and the upcoming sprint. This thesis explains the results further and provides both theoretical and practical recommendations for further research.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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