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360-degree performance appraisal system with the focus on employee learning and development : A comparison of feedback systems used in organizations and education

Meyer-Leive, Merit (2022) 360-degree performance appraisal system with the focus on employee learning and development : A comparison of feedback systems used in organizations and education.

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Abstract:This research focuses on the elements of 360-degree feedback in organizations and in education and if specific benefits can be implemented in an organizational context to enhance employee learning and development. This is done by conducting semi-structured interviews with Human Resource employees and HR managers, as well as students and a teacher, all involved in a 360-degree-feedback process. The purpose is to find out how feedback is used in 360-degree performance systems and in 360° peer feedback systems and what the perceived opportunities for learning and development are. The findings showed that feedback is used in many different ways, in organizations the main purpose is to enhance learning and development, but safe environment needs to be created first to receive the best possible outcome of the feedback. In education, the main finding was that this environment already exists as students view feedback in a different way. The perception of feedback is that it is necessary and needed and therefore done by everyone to help a peer learn and develop. If this can be done in an organization, it will improve the climate and environment within the organization and improve the employee satisfaction regarding the feedback.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:https://purl.utwente.nl/essays/91326
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