University of Twente Student Theses
Public Frontrunners of Digitisation : Civil Servants and the Adoption of Digital Participatory Planning Tools in Local District Departments - A Case Study of the City of Hamburg
Tiedt, Annik-Marianne (2022) Public Frontrunners of Digitisation : Civil Servants and the Adoption of Digital Participatory Planning Tools in Local District Departments - A Case Study of the City of Hamburg.
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| Abstract: | Civil servants are the engine of public administrations and pivotal for delivering good public services. Citizen participation presents the core of democracy and legitimates public administration decision-making. In the wave of digitisation of cities, innovative digital tools have been booming, promising enhanced participatory planning (PP) and more comprehensive public engagement. This study investigates the role of civil servants' attitudes toward adopting digital participatory planning tools (DPPT) in the context of local spatial planning in Hamburg's district departments. The Technology Acceptance Model (TAM) is a theoretical approach relating civil servants' attitudes and behaviour to their intention to use new digital tools in participatory planning (PP). The Four criteria, experience, training, usability, and trust, are identified from the literature review to influence civil servants' behavioural intention to use digital tools. This thesis uses a case study approach combined with qualitative semi-structured expert interviews to explore civil servants' attitudes towards DPPT. Data analysis follows the thematic content analysis method conducted in the software ATLAS.ti. The thesis concludes that prior experience with DPPT and the perceived added value of tools in PP positively affect civil servants' decision to adopt digital tools accompanying conventional PP practice. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 88 social and public administration |
| Programme: | Management Society and Technology BSc (56654) |
| Link to this item: | https://purl.utwente.nl/essays/91869 |
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