University of Twente Student Theses


Digital Evolution of the Asylum Process in a Multilevel Governance Context in Germany from 2015 to 2022

Sommerfeldt, Michelle (2022) Digital Evolution of the Asylum Process in a Multilevel Governance Context in Germany from 2015 to 2022.

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Abstract:The still current need for efficient administration in asylum procedures is highlighted by the influx of forced migration due to recent international conflicts. Thus, public administrations need to manage asylum procedures efficiently to help asylum seekers, retain citizens legitimation of asylum through effective governance and build organizational resilience. The case of Germany is therefore observed, as it is relatively low ranked in the UN E-government Index but shows great digitalization progress within the BMAF. Therefore, the following thesis will answer the question: “How did the digital transformation of multilevel public sector institutions involved in the asylum process develop in Germany from 2015 to 2022?” When looking at the case of Germany on needs to consider the context administrative federalism. By applying the concept of MLG and Janowski’s digital evolution framework the particular governance-levels can be examined towards their progression in digital transformations. For this case study research the mixed-method approach of document analysis and questionnaires sent to local foreigner offices is applied. Results show that each governance-level developed at a different pace and progressive digital transformations were easier to implement on federal than local level. Additionally, more attention has ben paid to transformations in organizational processes than services.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration
Programme:Management Society and Technology BSc (56654)
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