University of Twente Student Theses


Access denied : the effect of a digital skill divide on quality of life

Jost, Pauline (2022) Access denied : the effect of a digital skill divide on quality of life.

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Abstract:This study explores how the quality of life of individuals is affected by differences in digital skills, or the “second level digital divide” with regards to socially sustainable smart cities. In this context, Information and Communication Technologies (ICTs) have been identified to be a crucial tool to achieve development goals such as reducing social inequalities and enhancing individuals’ quality of life, which is crucial for social sustainability. However, scholars have been concerned with digital inequalities, regarding differences in digital skills, that occur once access has been provided. Drawing upon Sen’s capability approach, van Dijk’s skill access framework, and previous empirical findings, this study contributes to the existing body of literature by exploring the effect of digital skills on quality of life of individuals. It utilizes data from the Eurobarometer 87.1 from 2017 and bivariate regression analyses is performed. Key findings are that (i) digital skills in general have a positive effect on the quality of life of individuals, which empirically supports the underlying theoretical frameworks and (ii) digital skills in professional life in particular, is causal for quality of life which replicates findings of several previous studies on the matter.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Programme:Public Administration BSc (56627)
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