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Service design as facilitator for IoT development

Meyer, A. (2022) Service design as facilitator for IoT development.

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Abstract:This research explores how Service Design can facilitate IoT development. IoT is an emerging field in academia and practice that presents different research gaps. This study thus reviews Service Design and IoT literature, as well as looks at their intersection to contribute to current literature. This paper presents qualitative research on the use of Service Design for IoT development. A systematic literature review reveals the gaps in current academic literature on Service Design as a facilitator for IoT development. Qualitative research was conducted and the semi-structured interviews with practitioners in Service Design show how IoT development can be approached from a Service Design perspective, and how Service Design can facilitate this development. Service Designers face new challenges when designing for IoT, thus new design tools for IoT development are examined in this research. The challenges include IoT design challenges, as IoT consists of a physical, a software, and a service aspect. These different parts need to be aligned to enable value co-creation, which can be overseen by Service Designers as they are knowledgeable in stakeholder management. Also, ethical concerns arise with IoT, which Service Designers are equipped to answer, as they follow a human-centered and holistic approach.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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