University of Twente Student Theses


Designing e-government based land administration system (e-LAS) for improving delivery of land administration services: Case study in Hanoi, Vietnam

Tam, Do Thi Minh (2010) Designing e-government based land administration system (e-LAS) for improving delivery of land administration services: Case study in Hanoi, Vietnam.

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Abstract:In many countries, there is increasing need for efficient and effective delivery of land administration (LA) services, especially in land registration services to protect tenure security. As land administration is an important sector of public service delivery, the concept of e-government is equally applicable to it. In the current LA of Vietnam, citizens have to consult various organisations to get a service done. The service delivery system is not only time consuming but also expensive. As a result, services of transactions such as “transfer of land use rights” take place informally. The situation has created gaps between expectations of citizens and LA services provided by the government organisations. Such gaps in delivering services from government to citizens (G2C) are also influenced by inadequacy of interaction between government organisations (G2G). Thus, the research aims to find out the reasons of the gaps and use it as input for designing an improved system based on e-government concept which minimises or eliminates the gaps. Case study methods and supporting literature review has been carried out to materialise this research. The case study of land registration services at district level of Vietnam is selected to study the situation of land registration in Vietnam and expectations of citizens about land registration services. Analysis of the data and information collected from the fieldwork recognised the gaps and reasons of the gap are identified. The major gaps between G2G relations are back response, data sharing practices, and access to information. The main reasons of these gaps are identified as overlapping responsibilities, lack of trust, unclear responsibilities, lack of data sharing policies, and lack of proper information system. Similarly, the identified gaps between G2C, C2G interactions are efficiency of LRS, awareness about LRS, and accessing information. The main reasons for these gaps are lacking interorganisational cooperation, lack of proper information system, complicated LR procedure, and complex legal framework, lack of accountability, carelessness of citizen. The reasons of the gap are used to identify requirements for development e-LAS including citizen. The research revealed the that the requirements in the e-LAS environment are to make the system citizen centric and pay special consideration in the different aspects of the system such as organisational, technical, legal and financial. Based on the requirements, the proposed e-LAS models were developed using the unified modelling language (UML) in order to address the gaps between G2G and G2C. The models are combination of organisational model, functional model, dynamic and static model. Organisational model is shown through organisational architecture with databases at central and services are provided at local level (district level) in e-environment. Based on the organisational model, the function models including data model of services at district level regarding land registration services are developed. Among the services, the most common services “full transfer of LUR” is tested in PostGIS and UDig software environment using real datasets collected from fieldwork. The limited result reveals that e-service can operate smoothly in e-environment and feasible so it can reduce the gaps. Key word: e-land administration, e-government, land registration, system modelling, service delivery
Item Type:Essay (Master)
Faculty:ITC: Faculty of Geo-information Science and Earth Observation
Programme:Geoinformation Science and Earth Observation MSc (75014)
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