University of Twente Student Theses


Institutional Reform In Land Administration: Does Simplification Create Transparency?

Custovic, Aida (2010) Institutional Reform In Land Administration: Does Simplification Create Transparency?

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Abstract:The main objectives of this paper were to identify elements of institutional reform that are most affected by simplification of land registration procedure and to analyze access to information in terms of transparency. To achieve these objectives, registration processes were observed in two countries, Croatia and Netherlands. For this research qualitative approach is used, meaning that collected data are more in the forms of words than numbers. Open and semi – structured interviews were conducted with various stakeholders of the system. Comparing countries with different political, cultural, historical backgrounds and different land registration systems, three main indicators of simplified procedure were derived: cost, time and number of steps. Institutional requirements of each country for achieving lower number of mentioned indicators were studied. After analyzing affected institutional elements this research takes an approach of system modelling where Croatian land registration system is re-engineered in order to achieve simplicity. Models are developed using UML. The proposed model is divided into four subsystems: supply, update, subdivision and transfer. Each subsystem is explained at organizational and functional level. Organizational model includes databases at central and local level. Database at local level contains information from local cadastre and land register offices. Central level can access and supply information at customers request. Base of land records is at central level and contains selected information which is provided out of charge to all customers with Internet connection. Functional level includes main processes and functions of mentioned subsystems. Finally data model for the local databases is created based on core cadastral domain model. At the end process is assessed to prove that reduction in time, cost and number of steps has occurred. .Establishment of proposed effective system of land registration is major challenge for Croatia, country which is facing rapid development of land and real estate market. Process re-engineering is based on the research findings that organizational and legal aspects are the most important elements of institutional reform in land registration system. Organizational aspects are the most affected by simplified procedure of land registration process. Complexity of the procedure negatively influences access to information. Access provided by different organizations to the same data causes customers confusion and dissatisfaction. Simplicity of procedures can contribute to trust building, but it is not the ultimate requirement. Creating environment where people trust into system is essential to create well functioned system. Key words: transparency, simplification, land register, process re-engineering
Item Type:Essay (Master)
Faculty:ITC: Faculty of Geo-information Science and Earth Observation
Programme:Geoinformation Science and Earth Observation MSc (75014)
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