University of Twente Student Theses
Institutional complexity across borders : what are the HRM activities that give rise to institutional complexity in an online labour platform operating in India?
Dhawan, A. (2022) Institutional complexity across borders : what are the HRM activities that give rise to institutional complexity in an online labour platform operating in India?
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| Abstract: | The paper investigates the HRM practices carried out by OLPs in India which gives rise to institutional complexity. The study identified the difference between OLPs operating in India when compared to the west with respect to HRM activities and level of institutional complexity. Data for the same is incorporated by conducting semi-structured interviews with OLP workers and managers and labour union representative in India. Our analysis showed that the HRM activities of OLPs in India were similar to those practised in the west. However, our analysis also showed that despite the identical HRM practices, there were differences when it came to the level of institutional complexity in each context, as majority of stakeholders in India did not experience institutional complexity unlike the stakeholders in the west. It was concluded that due to simultaneous presence of conflicting logics, in theory there existed complexity, but, in practice, the business model of these OLPs was not institutionally complex. The prevailing norms and the benefits they provided in form of work and earnings to India as a developing country made them legitimate. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/92653 |
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