University of Twente Student Theses
From personal to community knowledge : stimulating knowledge sharing among student groups in knowledge management platforms through interaction design
Artolozaga, I. (2022) From personal to community knowledge : stimulating knowledge sharing among student groups in knowledge management platforms through interaction design.
|
PDF
17MB |
| Abstract: | With the recent growth in popularity of collaborative cloud workspaces, there has also been a rise in popularity of community-oriented Knowledge Management Platforms. These services help users gather, represent, store and redistribute information for a range of purposes as a group. In the case of shared academic workspaces aimed at students, however, this collaborative potential has not fully materialized, with knowledge sharing most times being ad hoc and surface-level in nature and occurring in sub-optimal channels. In this paper, I ascertain students' main deterring factors and bottlenecks in the adoption of shared Knowledge Management Platforms through a set of exploratory one-on-one interviews, as well as their main expectations and use cases for participating in a student-oriented Knowledge Management Platform. I validate and quantify the findings of these interviews through an opinion survey with a larger student sample. Afterwards, by employing techniques from the Persuasive Technology field, I propose an interaction-based framework that can be used to tackle the identified pitfalls in a hypothetical shared Knowledge Management Platform through a more context-aware interaction design. Lastly, as a case study and to illustrate the theorized framework, I implement the proposed techniques to the case of Remnote, a Personal Knowledge Management Platform with intentions of transitioning to a more community-oriented business model. |
| Item Type: | Essay (Master) |
| Clients: | Remnote, Berlin, Germany |
| Faculty: | EEMCS: Electrical Engineering, Mathematics and Computer Science |
| Subject: | 02 science and culture in general, 54 computer science |
| Programme: | Interaction Technology MSc (60030) |
| Link to this item: | https://purl.utwente.nl/essays/92676 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
Show download statistics for this publication
Show download statistics for this publicationRepository Staff Only: item control page