University of Twente Student Theses


The organization of healthcare flex pools in the Netherlands

Krugten, R.S. van (2022) The organization of healthcare flex pools in the Netherlands.

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Abstract:The topic of this thesis is flex pools in healthcare. A flex pool includes nurses that are flexible and can be employed at different departments a hospital. The research focuses on the barriers that nurses face during their work in the flex pool and how the flex pools are generally organized. The research question of this thesis is: What barriers do nurses experience when participating in healthcare flex pools and how to overcome these barriers? The study revealed that nurses experience a few barriers during their work in a flex pool. To improve the flex pools in healthcare it is important to have an insight in the barriers that nurses experience when they work in a flex pool. The thesis shows that nurses that work in a flex pool need to be able to adapt to a new situation quickly which can cause stress or anxiety. Furthermore, the lack of communication, the differences in medical terms, organizational structures, and types of guidance are referred to as barriers. Since flex pool nurses do not belong to a team they can feel like an outsider, this is also considered a barrier by some nurses. There are made three short-term recommendations that flex pools can implement. The first recommendation is that flex pool manager should organize informal meetings with the flex pool nurses to increase the contact between the nurses and managers. The second recommendation is to make information sheets for every department with information about where all the supplies are and important contact information. The third recommendation is to have annual individual meetings with flex pool nurses to discuss their future plans and their experiences in the flex pool.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration
Programme:Public Administration MSc (60020)
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