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The effect of a digital support tool on requirements elicitation in non-residential building projects

Jeurink, Heleen (2022) The effect of a digital support tool on requirements elicitation in non-residential building projects.

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Abstract:In non-residential construction projects, a building often does not meet the demands and requirements of its users. This can be improved by managing their requirements. Requirements management is a process of elicitating, analysing, specifying and validating the requirements for a building. The end-users’ requirements are often elicitated by interviewing the client and optionally the end-user. However, the results are often incomplete, inconsistent or ambiguous. Antea Group invented an elicitation method to support consultants in finding the end-users’ requirements: the PvE2Go method. The PvE2Go method uses an end-user centred process and a digital support tool during elicitation workshops. This method was tested in a quasi-experiment in which 3 topics were investigated and compared to the ‘interview’ elicitation method: 1) understandability, 2) end-user involvement and 3) completeness. The study shows that the understandability and involvement improve when compared to the interview method. The completeness is lower than in the interview method. It was found in literature that an increased understanding of the process will increase the involvement of the end-user, which is supported by this research. Secondly, it was found in literature that better involvement leads to higher completeness and ‘buildings that match the needs of the client better’. This suggests that the PvE2Go method leads to better buildings for its users, but not to higher completeness. Future research could investigate whether or not completeness actually leads to better buildings for its users. The new elicitation method turns out to have a positive effect on 2 of the 3 indicators of the requirements management process, and no significant negative effect. It is thus recommended to use the method in more projects and to monitor the effect of project characteristics on the usability of the PvE2Go method.
Item Type:Essay (Master)
Faculty:ET: Engineering Technology
Subject:56 civil engineering
Programme:Construction Management and Engineering MSc (60337)
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