Author(s): Hulleman, Dion (2022)
Abstract:
The aim of this research is to investigate how Western organizations can apply inclusivity within their business operations. First, an exhaustive literature review is conducted to review all existing theories around topics of inclusivity and how organizations currently apply inclusivity within their business operations. Secondly, empirical data is collected through 10 semi-structured-in-depth interviews. The interview questions for the interviews were developed through theory out of the literature review. Out of the results of this research, a framework is developed with the most essential topics and criteria which Western organizations have to apply to become more inclusive. The most essential topics are: Involving minorities in society, coping with the social and institutional context, determining stakeholders, innovation, key resources and activities, collaboration, and participation, change of value capture and creation and a change of value proposition. For future research, it s recommended to test the framework among Western organizations to check if it’s applicable in practice in the Western world.
Document(s):
Hulleman_MA_BMS1.pdf