University of Twente Student Theses


Improving throughput rate of handling return shipments at DHL Parcel (E-Commerce)

Keur, J.H.J. (2022) Improving throughput rate of handling return shipments at DHL Parcel (E-Commerce).

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Abstract:This research started off by DHL wishing to improve the efficiency of their return shipment process over at the hub in Utrecht. The return shipment process could be divided into two separate processes: i) the automated sorting process and ii) the manual sorting process. As the name suggests, the automated sorting process is performed by a machine sorter that pushes packages to the chute of their corresponding customer, whereas the manual sorting process requires manual scanning, handling and sorting of the packages. In the current situation, DHL employees are not able to handle the increasing number of shipment that require manual handling in the prescribed hours. Resulting in employees having to work in the manual sorting department for more hours or delaying the shipments towards next day. Therefore, this research will focus on the manual sorting process, because the manual sorting process is fully controlled by the company DHL, whereas the automated sorting process is influenced by other companies. The overall research question in the thesis is: How can the efficiency of handling return shipments in the manual return sorting process be improved at DHL Parcel (E-Commerce)? The efficiency of the process is made measurable by calculating the total distance that employees walk while distributing the shipments over all the customers.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Programme:Industrial Engineering and Management BSc (56994)
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