University of Twente Student Theses


Improvement of land privatization process, based on performance analysis: A case study in Ulaanbaatar, Mongolia

Nyamdorj, Bolormaa (2011) Improvement of land privatization process, based on performance analysis: A case study in Ulaanbaatar, Mongolia.

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Abstract:In 2002, the Mongolian government introduced a Land Privatization Law with the purpose of the land privatization is to provide people with private ownership of land. Consequently people can benefit from the ownership of land using land as collateral. However, the existing land privatization procedure remains problematic and there is still lack of information supply and weak coordination between organizations. This study aims to improve the existing land privatization process based on the user requirements. The user requirements are extracted from performance indicators. This research conducts both qualitative and quantitative analysis using interviews, primary and secondary questionnaires and documentary analysis. The existing land privatization process is analysed in terms of performance indicators: timeliness, cost and customer satisfaction. The research provides a case study in Ulaanbaatar, Mongolia. Seven user requirement elements are extracted from data analysis and those are classified into the aspect of procedure, organization, and technology. Such elements of user requirement are removing and merging unnecessary steps, one stop shopping, improve coordination between organizations, provide relevant information, customer oriented service, access to information, and data sharing. As a result, the proposed model is designed based on the user requirements to improve the existing process. The model comprises two processes- selection of new lands and demarcation, and registration of immovable property rights. To ensure whether the proposed model meets user requirements or not, validation is required for further research. Key words: land privatization, performance indicators
Item Type:Essay (Master)
Faculty:ITC: Faculty of Geo-information Science and Earth Observation
Programme:Geoinformation Science and Earth Observation MSc (75014)
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