University of Twente Student Theses


Evaluative study on the maturity of Bender Groep's information systems utilization

Groot, G.J.L. de (2022) Evaluative study on the maturity of Bender Groep's information systems utilization.

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Abstract:The continuous development of information systems within organizations has been proven to benefit organizations to optimize operations on the strategic, operational, and tactical levels. Nevertheless, investing in them bring along risks as a result of, for instance, inadequate technology or the recurrence of familiar, established processes. These risks accompanied by the usage of information systems have driven academic research which considers evaluation methods regarding the utilization of information systems. In this research, the maturity of the information systems within Bender Groep – a secondment company– is evaluated by combining multiple methods from academic literature. My research findings show that Bender Groep can improve the maturity of its information systems through periodical meetings, documenting processes, and involving users in decision-making. Furthermore, this research documents the processes surrounding the information systems and, by researching, combining, and utilizing two separate methods found in existing literature, makes it evident that Bender Groep can improve in some areas. The models used are the Strategic Alignment Maturity Model (SAMM) and the Technology Acceptance Model (TAM) which were proposed and responded to by employees of the organization to evaluate the maturity of their information systems utilization. My research reflects that Bender Groep currently has an established alignment between IT and business and makes the organization aware of the challenges regarding the realization of mature information systems utilizations. The challenges are illustrated by the results from both models. These results indicate that the utilization can improve in the level of transparency it provides to the business and the level of innovation, change readiness, hiring, and retaining. Additionally, the acceptance of new information systems should not be neglected; It was concluded that employees of the organization have to be convinced that the system is used voluntarily because of its relevance, quality, and ease of use.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:58 process technology, 85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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