University of Twente Student Theses


Change Management Communication : The Concealment of Information and its Effects

Weg, D.T. van de (2022) Change Management Communication : The Concealment of Information and its Effects.

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Abstract:Change management literature recommends two conflicting communication approaches. On the one hand, change agents are advised to be fully transparent, while on the other hand they are advised to conceal certain information. A majority of scholars seems to be in favour of transparency, but change agents continue to conceal information. It is not well understood why, and what effects this has on change recipients. This paper tries to fill this gap in the literature by answering the question: How does the perceived concealment of information affect change buy-in among change recipients and why do change agents conceal information?”. To answer this question, 11 semi-structured interviews with change agents and change recipients were conducted. This study finds that perceived concealment can have negative cognitive, behavioural, and emotional effects, and finds eight reasons why change agents conceal information. The paper is concluded by providing theoretical and practical implications and proposing directions for future research.
Item Type:Essay (Master)
Thales Nederland, Hengelo, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies, 85 business administration, organizational science
Programme:Business Administration MSc (60644)
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