University of Twente Student Theses
A case-type forecasting and scheduling strategy for the ophthalmology outpatient clinic at the Hagaziekenhuis reducing variability between the planned duration and actual duration to reduce perceived workload by ophthalmologists
Jhinkoe-Rai, D.A. (2022) A case-type forecasting and scheduling strategy for the ophthalmology outpatient clinic at the Hagaziekenhuis reducing variability between the planned duration and actual duration to reduce perceived workload by ophthalmologists.
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| Abstract: | While historical data shows that the number of appointments at the ophthalmology clinic of HagaZiekenhuis decreases, the workload experience of the ophthalmologists increases. We defined the core problem for the increased workload experience as: There is high variability between the planned duration of appointments and the actual duration of the appointments. In the current situation of the ophthalmology clinic, the duration of an appointment is normally distributed with a mean of 9,26 minutes and a standard deviation of 4,3 minutes, while all appointments are planned for 10 minutes. We build a model where we calculate the KPIs for variability reduction that contributes to the reduction of workload experience. Several experiments are conducted in this model, based on the literature findings, predicting duration and the smallest variance first rule. From this research, we propose a scheduling strategy that narrows the difference between running and standing still of an ophthalmologist throughout the day. Using a better prediction of the actual duration of an appointment and using the smallest variance first rule in the schedule will lower the workload experience. This research shows that indeed the smallest variance first strategy can make an extra impact on variability reduction. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Industrial Engineering and Management MSc (60029) |
| Link to this item: | https://purl.utwente.nl/essays/93492 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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