University of Twente Student Theses
Disentangling the microfoundations of resource integration in service ecosystems: a case study in health care
Jimmink, M.G. (2022) Disentangling the microfoundations of resource integration in service ecosystems: a case study in health care.
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| Abstract: | Businesses do not operate on their own, they act in so-called service ecosystems. A service ecosystem can be described as an environment where different actors interact with each other and co-create value through service exchange. Although the literature points towards the importance of understanding the multiplicity of actors in service ecosystems, scientific research remains abstract and empirical knowledge about the microfoundations of resource integration and (mis-) alignment in this context is scarce. Responding to the call for developing the microfoundations of service ecosystems, this study focuses on the (mis-) alignment in resource integration practice. Based on a qualitative case study in the Dutch healthcare system and through multiple data sources, this article offers a detailed description of (mis-)alignment in resource integration in a service ecosystem. Overall, this study adds to the literature on service ecosystems and provides managers with a more solid understanding of resource integration in such complex settings. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/93630 |
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