University of Twente Student Theses


Benchmarking Car Dealership Efficiency using DEA NSBM

Kerkhof, R.G. (2022) Benchmarking Car Dealership Efficiency using DEA NSBM.

Full text not available from this repository.

Full Text Status:Access to this publication is restricted
Embargo date:11 November 2027
Abstract:The automotive industry is one of the most important industries in terms of contributing to global turnover, but the sector is nevertheless characterised as a low-profit sector. This means that small improvements to their processes and profit margin may lead to a significant change in profit. A popular approach to improving a process is benchmarking, fundamentally, this entails measuring the process and comparing it to other similar processes. The goal of this thesis is to improve car dealership benchmarking by designing a benchmarking tool for the workshop department, such that it calculates the efficiency of the main (standardized) process. This is done to provide the dealerships with a more insightful assessment and to give automated improvement suggestions. This is achieved by designing a Data Envelopment Analysis (DEA) Network Slacks-Based Measure (NSBM) model, used to measure the Service Core Process (SCP). This model was programmed using R, after which it was verified and extended based on the literature; the results of the verified model were validated using a case study.
Item Type:Essay (Master)
Forque Advisory Services Netherlands BV, Enter, The Netherlands
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:31 mathematics, 54 computer science, 58 process technology
Programme:Business Information Technology MSc (60025)
Link to this item:
Export this item as:BibTeX
HTML Citation
Reference Manager


Repository Staff Only: item control page