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Are employees ready for digital transformation? Employees’ change readiness for and acceptance of base technologies for digital transformation in service SMEs

Kempers, J. (2023) Are employees ready for digital transformation? Employees’ change readiness for and acceptance of base technologies for digital transformation in service SMEs.

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Abstract:the purpose of this paper is to explore the enablers and inhibitors of employees’ change readiness in service SMEs regarding digital transformation. For this purpose, fifteen semi-structured interviews were conducted with managers and employees from four organizations and analyzed through the Gioia method. Findings revealed that with a mix of leadership styles, the employee is more engaged through the process. Moreover, the maturity level of both the organization and the customer shows to what extent the organization can go along in the change. More specifically, the findings indicated a set of enablers consisting of goals and vision, skills and competencies, involvement of employees, and leadership. On the contrary, the inhibitors that arise from the study were organizational reluctance, inadequate data, and external market factors. Additionally, the understanding of the necessity for digital transformation over a long-term period is necessary given that results might not appear in a short term. This research offers a conceptual framework, with the enablers and inhibitors and the moderating role of maturity, to guide future research on digital transformation for service SMEs and practical implications.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/94376
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