University of Twente Student Theses


Can we forgive a robotic teammate? : The role of Trust and Trust Repair Strategies in Human-Agent Teams

Kreiter, Ronja (2023) Can we forgive a robotic teammate? : The role of Trust and Trust Repair Strategies in Human-Agent Teams.

[img] PDF
Abstract:Background and Objective. Given the recent developments in Industry 5.0, Human Robot collaboration in high stakes situations become increasingly relevant. Intelligent agents could be our future teammates. In order to effectively work together as a team, trust needs to be appropriately calibrated even after trust violations. The main objective of this study was to investigate the effectiveness of preventative and restorative action to foster trust repair after a trust violation and determine what individual characteristics predict trust in robotic teammates. Method. The experimental research was based on a 3 (Time) x 2 (Uncertainty communication) x 2 (apology) design (n=39). The dependent variable trust was measured six times per participant, namely three times per experimental run. Uncertainty was manipulated within subjects and apology was manipulated between subjects. Findings. The study did not find an effect for individual characteristics predicting prior trust in the intelligent agent. Neither apology nor uncertainty communication had a significant effect on trust over time. Participants preferred drones that used uncertainty communication. Uncertainty communication together with one’s tendency to forgive had a significant effect on trust after trust repair. Conclusion. This study found that individual characteristics did not influence trust and social cognitive trust repair strategies did not impact trust repair, which is in line with the unique agent hypothesis. The current findings indicate that uncertainty communication can be valuable to trust development and forgiveness in HAT. Future research is needed to further explore Human Robot trust dynamics. Keywords: Intelligent agents, Human-Agent Team, Trust repair, Forgiveness, Teamwork
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:
Export this item as:BibTeX
HTML Citation
Reference Manager


Repository Staff Only: item control page