University of Twente Student Theses
Implementing a responsibility framework at Trioliet
Alberto, Delano (2023) Implementing a responsibility framework at Trioliet.
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| Abstract: | Trioliet produces, assembles and develops feeding machines for the livestock industry. Trioliet started as a small family company and is grown into a big international provider of feeding machines all over the world. This growth brought more complexity and customer-specific requests into the projects. This complexity and customer-specific requests require Trioliet to improve its project management. Trioliet manufactures eleven types of feeding machines, this research will be focused on the Triomatic and Solomix Stationary projects because these machines are manufactured on project-basis. To determine the core problem regarding project management preliminary research is conducted. The fifteen key managers involved in the Triomatic and Solomix Stationary projects were interviewed. The preliminary research concluded that ‘Departments don’t have a clear responsibility framework’ is the core problem. A responsibility framework is a model that can be applied in multiple situations and clarifies the responsibility of entities during a process. This core problem resulted in the research objective ‘Implement a responsibility framework regarding project management in Trioliet for the Triomatic and Solomix Stationary projects’. Literature defined a list of responsibility frameworks regarding project management. The advantages and disadvantages of these frameworks were matched with the objective of the research and the organization structure of Trioliet to determine the most suitable framework. An organization structure is based on the project characteristics of a company. The organization structure of Trioliet is a weak matrix organization, this implies that Trioliet mostly focuses on the utilisation of departments and has limited/part-time focus on projects. The most suitable responsibility framework in a weak matrix organization is the RACI framework. RACI is the most applicable framework, because it is easy to use and flexible, which is useful during the implementation and focusses on the responsibility distribution between departments instead of responsibility distribution within a department. The RACI framework is a responsibility framework that assigns responsibility roles to a task and department. The responsibility roles are responsible, accountable, consulted and informed. The literature review is followed by in-depth interviews with key employees to determine the tasks and responsibility distribution during the Triomatic and Solomix Stationary projects. The interviews resulted in a list of tasks, responsibility distribution and the project parameters. These project parameters group the projects based on the comparable tasks during the projects. These projects do not have the same end product but have similar tasks in the production of the projects. After gathering the data the RACI frameworks were incorporated into a RACI framework tool. The tool displays the RACI frameworks based on the project parameters. Once the RACI frameworks are incorporated into the RACI tool the tool can be implemented. The implementation plan is a step-by-step approach to integrate the RACI framework into the project management of Trioliet. The plan exists of three phases, Start-up, Implementation and Adaptation. The start-up phase is focused on the understanding and distribution of the tool through a presentation and a demonstration. The implementation phase focuses on using the tool as an indication and mediator during project obstacles that occur during a project. The adaptation phase can be used to adapt the tool to other projects within Trioliet. The implementation manager is responsible for leading and assessing the implementation. The first recommendation to Trioliet is to implement the RACI framework tool according to the implementation plan to resolve project obstacles. This strategy is custom-made for the RACI Framework Tool, Trioliet’s characteristics and Trioliet’s projects and will support Trioliet to provide a clear responsibility framework during projects. The second recommendation is to start an in-depth team discussion within the Triomatic and Solomix Stationary projects. The RACI framework will function as an indication of the responsibility- and workload of departments during projects. These in-depth discussions can lead to improved responsibility- and workload |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/94808 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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