University of Twente Student Theses
The Impact of Telework on Employee Motivation and Turnover Intention A systematic review
Eidt, Leonie (2023) The Impact of Telework on Employee Motivation and Turnover Intention A systematic review.
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| Abstract: | Background and Objectives: Thanks to modern information and communication technology, and in response to a global pandemic, teleworking has become a new reality for many companies and workers. Companies are suffering from employee turnover and more and more employees are demanding flexible work arrangements such as teleworking to stay motivated, healthy, productive, and committed. The purpose of this review is to examine the effects of telework on intrinsic motivation and turnover intention of current staff and whether they stay motivated within the organization or company. The results should help to create sustainable teleworking conditions for both employees and companies. Therefore, this review also aims to identify theories that can be used to better understand the effects of telework on intrinsic motivation and turnover intention. Research Design and Methods: A systematic literature review was conducted to investigate the impact of telework on intrinsic motivation and turnover intention. To identify articles, multiple literature searches using Web of Science, AMC digital library, EBSCO, and Scopus were conducted through September, October, and November of 2022. Twenty-seven studies were reviewed, including 755068 employees from 26 countries around the world. Results: Most studies in this review concluded that telework tends to have positive effects on intrinsic motivation and decrease turnover intention. As an unintended outcome, job satisfaction has been shown to play an important role in both intrinsic motivation and intention to leave. Theories such as Self-Determination Theory, Conservation of Resources Theory, and the Job Demands-Resources Model have proven useful in explaining intrinsic motivation, turnover intention, and job satisfaction of teleworking employees. The results suggest that in addition to telework, many factors can have a positive impact, such as flexibility, voluntariness, values, and a supportive work environment. These are key elements for modern working conditions. Conclusion: The positive effects of teleworking depend on many influencing psychological, individual, and organizational factors. Teleworking is not per se a good strategy for motivating and retaining employees. The results of this research highlight IMPACT OF TELEWORK ON MOTIVATION AND TURNOVER 3 the many factors and conditions that must be present and considered for telework to work. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 77 psychology |
| Programme: | Psychology MSc (66604) |
| Link to this item: | https://purl.utwente.nl/essays/94856 |
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