University of Twente Student Theses


PROMISE : Process Mining for SMEs: a Methodology

Kokkeler, C.J. (2023) PROMISE : Process Mining for SMEs: a Methodology.

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Abstract:Process mining is an emerging scientific discipline that focusses on understanding and improving business processes based on data. It relates the fields of process science and data science, with the goal of transforming insights into actions. Process mining can bring benefits to any organization in terms of process efficiency, monetary values, and non-monetary values. However, it appears that practitioners miss guidance when applying process mining. Specifically, research on the use of process mining in small to medium sized organizations is limited. This research bridges this gap by providing PROMISE, a methodology on how to start with process mining in SMEs. It includes a visualization that shows all phases of the methodology, pillars including activities and deliverables for each of the phases, and specific steps that define the required process mining activities. The methodology was developed based on existing literature, refined in one case study, and validated in another case study. Additionally, the methodology was validated through expert and practitioner evaluations. It was concluded that the methodology includes the necessary activities in a process mining project, is clear and easy to understand, and is expected to be useful for practitioners who have a basic level of knowledge, experience, and skills in the field of data and business processes.
Item Type:Essay (Master)
eMagiz, Enschede, The Netherlands
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:50 technical science in general, 54 computer science, 58 process technology, 85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
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