University of Twente Student Theses


Product owner emotional intelligence related to agile team processes and effectiveness: A qualitative case study

Grob, K.B. (2023) Product owner emotional intelligence related to agile team processes and effectiveness: A qualitative case study.

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Abstract:Currently, the role of leader emotional intelligence (EI) within agile teams is a relatively uncharted theory. Therefore, the purpose of this study was to explore the role of product owner EI in the agile team dynamic, investigated through affective, behavioral, and cognitive (ABC) agile team processes, and its effect on agile team effectiveness. Henceforth, this study is exploratory, performing an extreme case analysis of two agile teams. The extreme cases were selected on leader EI levels, with one high and low EI leader. Furthermore, this is a mixed methods study, utilizing quantitative survey data in support of qualitative video observations. The results imply that leader EI was indeed positively related to agile team ABC processes. Interestingly, findings imply that processes regarding team social interactions, like team cohesion and conflict management, seemed to have the strongest positive relation to leader EI. Moreover, these agile team processes also seemed to have a stronger relation to agile team effectiveness than individual effectiveness. These findings provide interesting theoretical and practical implications. For example, this study fills a gap in the theory regarding the importance of agile leader EI within agile team dynamics. Moreover, findings imply that agile team functioning and performance have a stronger correlation to leader EI than individual agile performance, contributing fresh insights to agile team theory. Finally, this case study provides unique practical insights and illustrations of the role of EI within agile teams, which can be used by agile practitioners to apply and learn from.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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