University of Twente Student Theses
The Systematic Development and Implementation of Key Performance Indicators for Tactical Integral Capacity Management : A Case Study at a Single Specialty Breast Cancer Hospital
Super, Ilse (2023) The Systematic Development and Implementation of Key Performance Indicators for Tactical Integral Capacity Management : A Case Study at a Single Specialty Breast Cancer Hospital.
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| Abstract: | In this research we develop a set of KPIs for tactical integral capacity management at a single specialty hospital. The methods used are process mining for discovery of the care process, a systematic literature and Delphi study for the selection of KPIs, and to visualize our KPIs we use PowerBI to create a dashboard. The dashboard provides an insight into the alignment of demand and capacity at our case hospital. The dashboard has a user-friendly interface and can be used by management to make capacity related decisions. |
| Item Type: | Essay (Master) |
| Clients: | Alexander Monro Ziekenhuis, Bilthoven, Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 05 communication studies, 44 medicine, 50 technical science in general, 57 mining engineering, 58 process technology, 85 business administration, organizational science |
| Programme: | Industrial Engineering and Management MSc (60029) |
| Link to this item: | https://purl.utwente.nl/essays/95148 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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