University of Twente Student Theses


Conflicts in Agile Teams: The Impact of Verbal Behaviour in Virtual and In-Person Meetings

Hamhuis, Judith (2023) Conflicts in Agile Teams: The Impact of Verbal Behaviour in Virtual and In-Person Meetings.

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Abstract:Agile methodologies and remote working practices have become increasingly common. Just like any other team, Agile teams experience different types of conflicts driven by different verbal behaviours. However, little is known about the different conflicts in virtual and face-to-face Agile teams. Therefore, this thesis aimed to explore the differences in verbal behaviour associated with task and relationship conflict between effective Agile teams in virtual and in-person settings and their impact on team meeting effectiveness and individual job performance. Using a mixed-methods design, eight Agile teams from a large Dutch financial service organisation were analysed through video observations, meeting transcripts and surveys in terms of conflict type, duration and resolution status and their accompanying verbal behaviours. Findings revealed that only ineffective teams experienced relationship conflicts. On the other hand, task conflicts were equally distributed across effective and ineffective teams, and in virtual and in-person settings. Furthermore, virtual teams had more unresolved conflicts compared to in-person teams, but when resolved, virtual teams more frequently expressed a clear conclusion. Moreover, product owners were involved in the highest number of conflicts, potentially signifying their important role. Understanding these dynamics and leveraging the positive effects of conflicts can enhance the performance within Agile teams.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies, 70 social sciences in general, 85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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