University of Twente Student Theses


Facilitating the co-creation of AI-enhanced HRM systems: A systematic literature review

Paulussen, Z.M. (2023) Facilitating the co-creation of AI-enhanced HRM systems: A systematic literature review.

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Abstract:Artificial Intelligence (AI) is increasingly implemented into various HR practices. Multiple stakeholders from very different backgrounds are involved in the development of these AI-enhanced HRM systems. But the distance between stakeholders and the gap in knowledge regarding AI capabilities and HR domain processes hinder successful development. In the design of AI-enhanced HRM practices, co-creation is one approach to address these challenges and describes a process of stakeholders co-creating the AI through processes of collaboration. The approach offers various benefits but is yet to be effectively used in AI development projects in the HR domain. There is a gap in current literature regarding how to achieve this co-creation. This research addresses this through a systematic literature review and expert interviews to reach an understanding of how co-creation of AI-enhanced HRM systems can look like. The findings show four core themes of 1) stakeholder-involvement, 2) collaboration, 3) knowledge sharing and 4) iteration, which respond to four challenges: 1) various stakeholders affected, 2) distance between stakeholders, 3) knowledge gap and 4) dynamic nature of AI. This study contributes to research developing a comprehensive methodology of co-creation for HR, as well as provides recommendations for stakeholders, e.g. approaching the projects as continuous partnerships.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:54 computer science
Programme:International Business Administration BSc (50952)
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