University of Twente Student Theses
Balancing Ethics and Performance : Tensions and Dilemmas of Performance Management System Providers when Facing Ethical Considerations
Fathi, Babak (2023) Balancing Ethics and Performance : Tensions and Dilemmas of Performance Management System Providers when Facing Ethical Considerations.
|
PDF
311kB |
| Abstract: | Performance management systems (PMS) offer many benefits but also present ethical challenges, such as bias and negative effects on employee satisfaction. The current study explores these ethical considerations in PMS development and the tensions associated with them, contributing to more ethically responsible PMS design. This study used a literature review, the value sensitive design (VSD) framework, semi-structured interviews, and thematic analysis to identify key ethical considerations in PMS development. Stakeholders, including PMS CEOs, PMS developers, a PMS business developer, a PMS HCM strategic director, human resource managers, and an experienced employee, were interviewed to shed light on tensions and dilemmas related to ethical considerations. The findings highlight key ethical considerations, including minimizing bias, ensuring transparency, respecting privacy, accommodating individual roles and enabling customization, complying with law, including diversity, emphasizing human elements, promoting dialogue, and empowering employees. However, the study also uncovers dilemmas such as balancing standardization and customization, fairness and cultural diversity, employee development and organizational norms, transparency and privacy, reducing or justifying bias, and maintaining ethical standards without compromising practical needs. This study offers PMS developers insights into striking a balance between ethical integrity and practical effectiveness of PMSs. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | International Business Administration BSc (50952) |
| Link to this item: | https://purl.utwente.nl/essays/95633 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
Show download statistics for this publication
Show download statistics for this publicationRepository Staff Only: item control page