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The Effects of Communication Channels of Victim Offender Mediation on Cooperation Orientation and Outcome Satisfaction

Schapowal, Alex (2023) The Effects of Communication Channels of Victim Offender Mediation on Cooperation Orientation and Outcome Satisfaction.

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Abstract:An emerging alternative for the restorative justice practice victim offender mediation (VOM) comes in the form of computer-based-communication (CBC), which exchanges the process of a VOM from its typical face-to-face (FTF) into a video-conferencing environment. Based on the difference between the communication channels and presentation of non-verbal cues of the former VOM versions, the paper aims to establish to what extent the two different VOM forms influence participants cooperation orientation towards the other VOM participants,consisting of the level of mutual benefit, the perception of the opposite party and self-restriction. Additionally, this study tested to what extent cooperation orientation affects the participants satisfaction and attitude towards VOMs in FTF VOM and CBC VOM. Furthermore, 75 participants were asked to immerse into either a victim or offender role, then instructed to view simulated recordings of a FTF VOM and a CBC VOM, in which actors played an imaginary VOM scenario, and complete questionnaires, which measured their cooperation orientation towards the opposite VOM member and outcome satisfaction with the VOM. Results depict a positive significant relationship between participant’s will for mutual benefit and their satisfaction after witnessing the CBC VOM scenario. Moreover, participant’s cooperation orientation increased both after witnessing the FTF VOM scenario and CBC VOM scenario. This paper argues that different forms of VOM can be considered when aiming to increase the cooperative orientation or satisfaction of the VOM procedure for VOM participants.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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