University of Twente Student Theses
Local Level Strategic Management of Digital Transformation in the Public Sector : To What Extent Independent Cities in North Rhine-Westphalia Aim to Pursue Digital Transformation
Timm, Manasvi Jasmin (2023) Local Level Strategic Management of Digital Transformation in the Public Sector : To What Extent Independent Cities in North Rhine-Westphalia Aim to Pursue Digital Transformation.
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| Abstract: | One of the key functions of states and their administrations is public service delivery. In an era of digital transformation, where various fields of everyday life in the private sector are already deeply impacted by information and communication technology (ICT), governments and their public administration ap- paratus are under pressure to transfer their services into digital formats, too. However, despite extensive scholarly attention for the topic of digital transformation, the explicit field of digital transformation on the local level appears to be understudied. To contribute to the filling of this gap, this thesis asks to what extent district-free cities in North-Rhine Westphalia are explicitly aiming to pursue digital transfor- mation. Data used to answer this question were strategy papers of district-free cities that include measures and initiatives on how to pursue digital transformation. These were smart city concepts and digital strategies. The Digital Government Evolution Model by Janowski (2015) provided the founda- tion for the analytical framework. The main findings suggest that there is a high variance in the extent to which citites formulate goals or present their planned measures to the public. Furthermore, the find- ings suggest that digital transformation measures on the local level are highly contextualized. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 88 social and public administration, 89 political science |
| Programme: | Management Society and Technology BSc (56654) |
| Link to this item: | https://purl.utwente.nl/essays/96197 |
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