University of Twente Student Theses


Assessing and developing analytics capabilities in purchasing and supply management: A case study

Höök, Noora (2023) Assessing and developing analytics capabilities in purchasing and supply management: A case study.

[img] PDF
Abstract:Significant increase in the available data together with quickly developing technological tools have increased the interest in analytics utilisation in various business functions. Purchasing and supply management (PSM) collects vast amounts of data for example on spending, performance assessment and negotiations that can through analytics be used to improve decision-making. However, transforming the raw data into value and understanding the capabilities required to do so remain as great challenges for practice. This thesis examines the assessment and development of analytics capabilities in PSM. The study proposes a framework with three interdependent capability areas, namely organisational culture, technologies and data, and talent, on which firms should focus when assessing and developing their PSM analytics capabilities. The framework is based on a single case study that was comprised of a literature review and interviews with PSM managers. The case organisation’s PSM analytics capabilities were assessed using the framework. In addition, suggestions for development were derived based on the results. From the theoretical perspective, the results extend the existing knowledge of PSM analytics capabilities and provide grounds for studying the area in the future. In addition, the study broadens the discussion of the dynamic capabilities view, as it is argued that well-developed PSM analytics capabilities can act as dynamic capabilities and thus provide competitive advantage to organisations. For managers, the study provides benefits by identifying specific PSM analytics capability areas that in turn help firms prioritise their efforts when developing those capabilities.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:
Export this item as:BibTeX
HTML Citation
Reference Manager


Repository Staff Only: item control page