University of Twente Student Theses
Conflict on the Agile work floor: Can it be good? Investigating the role of cultural diversity and emotional intelligence in relation to observed conflict and job satisfaction
Mulder, Hans (2023) Conflict on the Agile work floor: Can it be good? Investigating the role of cultural diversity and emotional intelligence in relation to observed conflict and job satisfaction.
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| Abstract: | In today's dynamic business environment, organizations are adopting Agile methodologies to adapt to increasing market complexity and satisfy customer demands. Agile teams, characterized by self-organization and iterative work cycles, have become prevalent across various industries. However, conflict can arise within these self-managing teams, which lack formal leaders to mediate disputes. This study investigates the relationship between observed intragroup conflict and job satisfaction (JS) in Agile teams, with a particular interest in the effects of Emotional Intelligence (EI) and Cultural Diversity (CD). Research suggests that the impact of conflict can vary based on context and mitigation strategies and that the role of CD and EI in the conflict-job satisfaction relationship is still unclear. To address these gaps, this study employs coded video observations as an objective measure of conflict occurrences. The results show that there is no difference between teams scoring high on job satisfaction and teams scoring low on this. The episode analysis does however provide insights on what could cause differences in intrateam conflict frequency. Based on these insights training opportunities are identified for managers with a focus on assumptions and verifying information. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/96692 |
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