Unlocking the value of AI : Employee Scheduling Effectiveness, Efficiency and Consistency Investigation.

This paper aims to investigate the effectiveness, efficiency, and consistency of the AI-assisted scheduling system when generating a short-term (daily/weekly) work shift schedule for employees who work in a 24/7 industry. Overall, the interviewed AI developers, experts, and founding companies reflected their confidence in the effectiveness and efficiency of the system, although they acknowledge challenges in producing a consistent schedule due to the dynamic environment of the organisation. Additionally, the study also found a strong connection between the quality of the datasets provided to the system and the effectiveness and efficiency of the system. However, it is crucial to note that this study's limited focus on AI developers and founders restricts the generalisability of the result. Future research should also include perceptive from other key stakeholders to provide a more comprehensive understanding of their user experience.