University of Twente Student Theses
How does the boundary spanner’s use of power and trust influence its legitimacy by external suppliers and internal stakeholders?
Karreman, Vince (2023) How does the boundary spanner’s use of power and trust influence its legitimacy by external suppliers and internal stakeholders?
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| Abstract: | The buyer-supplier relationship plays a critical role in today's competitive supply market, with the boundary-spanner serving as a key figure responsible for managing and ensuring supplier compliance. Internal stakeholders grant legitimacy to boundary-spanners and entrust them to make important decisions regarding the buyer-supplier relationship. This study explores the role of power and trust as strategies to influence supplier behaviour and explores the effects on the boundary-spanner’s legitimacy by both internal stakeholders and external suppliers. Using a sample size of 69, data was collected through surveys in collaboration with five case companies. The study employs partial least squares structural equation modelling to analyse the relationships between power, trust, and legitimacy. The analyses revealed several interesting findings. First, coercive power had no effect on internal legitimacy but a surprisingly significant positive effect on external legitimacy. Reward power had no effect on internal legitimacy while having a substantial positive effect on external legitimacy. Goodwill trust also had no effect on internal legitimacy, but a significantly positive effect on external legitimacy. At last, competence trust had a substantial positive effect on internal legitimacy and no effect on external legitimacy. The contributions of the study for purchasing and supply chain management literature and the practical implications for organisations are discussed. |
| Item Type: | Essay (Master) |
| Clients: | Medisch Spectrum Twente, Enschede, Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/96961 |
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