University of Twente Student Theses
Developing a framework for evaluating customer value creation out of digital transformation for firms providing financial services.
Rouw, B. de (2023) Developing a framework for evaluating customer value creation out of digital transformation for firms providing financial services.
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| Abstract: | A framework on digital transformation is developed via an extensive literature review. This digital transformation framework is assessed in the financial services industry via expert's interviews. During a case study, the eventual framework is validated and applied to a digital tool implemented within a financial services firm. The validation allowed this research for final takeaways for the case-study firm as well as the financial services sector in general. |
| Item Type: | Essay (Master) |
| Clients: | BDO, Enschede, Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/97022 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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