University of Twente Student Theses


Leveraging the Usage of Procure-to-Pay (P2P) Software to Enhance Purchasing Tactics

Domselaar, Max van (2023) Leveraging the Usage of Procure-to-Pay (P2P) Software to Enhance Purchasing Tactics.

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Abstract:The integration of technology into purchasing processes has significantly changed the procurement landscape, with Procure-to-Pay (P2P) software emerging as a transformative force in procurement technology. However, realising the full potential of newly implemented P2P software can be challenging, and its success depends on various factors. Insufficiently planned and executed change management during and after the implementation phase can hinder the adoption levels. This research focuses on analysing and providing insights into the implementation barriers and key success factors of P2P software, specifically focusing on the Coupa software suite. Therefore, a single-case study of a world-leading building materials organisation was conducted. Since the researcher was heavily involved in the day-to-day activities of the case company, action research was another central study method used in this research. This thesis not only proposes actions for improving the adoption of P2P software but also confirms these actions by providing empirical evidence and demonstrating the actual enhancements achieved. Additionally, it provides a unique perspective into the material ID creation lifecycle, offering a valuable template for organisations seeking to map their own material ID creation lifecycle.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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