University of Twente Student Theses
Improving the contract arrangement model of Coppa
Tijink, K.E. (2023) Improving the contract arrangement model of Coppa.
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| Abstract: | Effective contract management ensures municipalities receive needed goods and services while compensating providers. The complexity of contracts linking companies has increased. Segmentation of suppliers via the Kraljic matrix assists in identifying strategic partners. Municipalities face administrative burdens managing numerous contracts, leading to capacity issues. Segmentation aids in identifying suppliers meeting specific needs and strategic objectives. However, there's limited guidance on optimising supplier segmentation. The research question: How can Coppa's contract arrangement model for identifying partners be improved? This research aims to enhance Coppa's model using a literature review, expert interviews to enhance provider segmentation and strategically identify partners that align with the municipality's goals and objectives. Municipalities play a pivotal role in contract management, necessitating focus on data accessibility, integrated tools, and flexible strategies. Eight interviews with municipal contract managers revealed the need to adapt Coppa's model to local needs. Standardisation of segmentation criteria is challenging yet crucial for best practices. The research proposes criteria additions like spend, expected growth, provider experience, and geographical location. Introducing a new dimension, 'willingness,' highlights the importance of commitment and trust in relationships. Provider segmentation aids in efficient resource allocation and risk management. Challenges exist but optimising contract management in municipalities is essential. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/97748 |
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