University of Twente Student Theses


The monitoring and enforcing of offered additional value in bestprice-quality-ratio tendering

Bruin, Ir. Jaime de (2023) The monitoring and enforcing of offered additional value in bestprice-quality-ratio tendering.

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Abstract:The railway agency has faced challenges due to transitioning from traditional lowest price procurement to Best-price-quality-ratio (BPQR) procurement. This shift has increased the need to monitor contractors closely as their offered additional value requires more attention during the execution phase. However, little is known about the agency's current monitoring and enforcing process and barriers faced by its employees during this process. This study focuses on the agency's approach to monitoring and enforcing BPQR-offers of contractors, along with identifying barriers of the monitoring process and lastly finding possible mitigations for the found barriers. Data collection involved surveys, interviews, expert discussions, and document searches. Results reveal that while the agency's risk-based assessment method is suitable for technical monitoring, it lacks uniformity, flexibility, continuity, and clear responsibilities for the monitoring of additional value. Employees encounter physical and cultural obstacles, from fear of damaging relationships to time constraints. Recommendations include establishing monitoring guidelines, promoting the benefits of BPQR tendering amongst employees and driving a cultural shift within the agency. Further research could explore whether types of BPQR criteria influence barriers and identify ideal monitoring structures across different sectors.
Item Type:Essay (Master)
ProRail, Utrecht, Netherlands
Faculty:ET: Engineering Technology
Subject:56 civil engineering
Programme:Civil Engineering and Management MSc (60026)
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