University of Twente Student Theses
Emotional Intelligence in Successful Self-Managing Agile Teams: A Mixed-Method Approach on the Influence of Trust, Psychological Safety & Shared Leadership on Team Performance & Job Flourishing.
Hoff, A.R. ten (2023) Emotional Intelligence in Successful Self-Managing Agile Teams: A Mixed-Method Approach on the Influence of Trust, Psychological Safety & Shared Leadership on Team Performance & Job Flourishing.
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| Abstract: | Despite the widespread adoption and proven potential of Agile Self-Managing Teams (SMTs), it appears that SMTs show a difference in their effectiveness as only 42% of Agile projects are successful (Johnson, 2020; Magpili & Pazos, 2018). As a consequence, this study explores the intra-team factors influencing Agile SMTs effectiveness. Drawing on the IPO-model of team effectiveness and the JDR theory, the hypothesized model in which emotional intelligence is incorporated as an input factor; trust, shared leadership, and psychological safety as process factors; and team performance and job flourishing as outcome factors, is tested. By applying a mixed-method approach based on 36 surveys and 5 focus groups, we investigated if and to what extend the aforementioned variables could influence each other, plus and in-depth exploration of why this is happening. The quantitative results show that emotional intelligence does not have a direct positive effect on team performance and job flourishing, since trust fully and positively mediates this relationship. Furthermore, whilst shared leadership does not moderate the relationship between emotional intelligence and trust, it does have a direct positive relationship to trust. Lastly, psychological safety does not mediate the relationship between trust and the outcome factors, team performance and job flourishing, but does have a direct relationship to team performance. The qualitative results lead to three overarching dimensions, namely intra-team factors, team outcomes, and organizational design, which help explain why the relationships between the factors are existing, and have an influence on the effectiveness of Agile SMTs. Hence, this study contributes to the theoretical understanding of the factors influencing Agile SMTs effectiveness and to practice by identifying factors which are of importance for the successful implementation of Agile SMT structures within businesses. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/97779 |
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